Shipping Policy
Standard Online Order Shipments:
- In stock items are shipped between 1 and 3 business days, usually within 48 hours of your order date. Our goal is to ship in-stock items next business day from your order date, however due to the complexity of some of our parts, it may take additional time.
- Tracking information will become available via an email notification once your order has been processed, and will become valid and available for tracking once UPS, FEDEX or USPS picks up the order from our facility.
- Once your online order is processed no changes can be made to your order, shipping type, or address.
Free Shipping Codes and Sales
- Free shipping is only offered and valid for orders within the US 48 states. This includes discount codes for free shipping, orders that meet free shipping requirement thresholds, and any and all sales involving free or discounted shipping. If an order outside of the US 48 states placed through our online store is mistakenly allowed free shipping or a discounted shipping rate, Clayton Off Road will reach out to the customer in order to discuss shipping options and come to a solution that hopefully works for both parties.
Expedited Shipments:
- Choosing Next Day Air, 2nd Day Air, 3 Day Select or any other expedited shipping option does NOT guarantee same day or next day shipment. These orders will be expedited, but NOT guaranteed.
- Some expedited shipping services DO NOT account for weekends or holidays.
Example - Selecting Next day Air on Friday does NOT mean your package will arrive Saturday. Delivery would be Monday or the following business day.
*Please call or email for weekend delivery or if your order is urgent, as not all locations and items are available for expedited shipping services.
